Returns & Exchanges

At Natural Catch Tuna, we strive for 100% customer satisfaction with our premium hand-packed seafood. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or defective within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief description of the issue regarding your shipment.

• 2.
  Provide Documentation

  Attach clear photos of the damaged packaging or product labels to help our quality control team investigate the claim.

• 3.
  Review Process

  Our team will review your request within 2 business days to determine eligibility for a full refund or a replacement shipment.

• 4.
  Resolution

  Once approved, we will initiate a refund to your original payment method or ship out a fresh supply of tuna at no additional cost.